Complaints and ADR

Webfarus provides access to the Electronic Complaints Book for its customers.

If you wish to make a complaint about a service provided by Webfarus or any related matter, please contact us first so that we have the opportunity to resolve your issue.

Contact us first

• Telephone: (+351) 96 0000 128
  Call to the Portuguese national mobile network
• Email: info@webfarus.com

You may also contact us through our contact form.

Give us a chance to resolve the issue

Contact us and we will do our best to resolve your issue to your satisfaction. Your feedback also helps us improve our services and earn your trust in the future.

Electronic Complaints Book

If you wish to submit a formal complaint, you may use the Electronic Complaints Book.

Alternative Dispute Resolution

Alternative Dispute Resolution covers mediation, conciliation and arbitration of consumer disputes in Portugal. ADR entities are authorised to carry out mediation, conciliation and arbitration and must be registered under the applicable legal framework for consumer dispute resolution.

When can I use out-of-court dispute resolution through an ADR entity?

If there is a dispute with a supplier of goods or services and no agreement has been reached directly with the supplier, the consumer may contact an Alternative Dispute Resolution entity.

Which ADR body can be used for a consumer dispute?

For consumer disputes in the Algarve, consumers may contact the Algarve Consumer Conflict Information, Mediation and Arbitration Centre.

Website: consumoalgarve.pt

For more information, please visit the Consumer Portal.